Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
We usually deliver within 3-5 business days in USA, UK & CANADA and for other countries 7-10 days. But due to current pandemic situation our delivery time may vary.
How do I create an account?
You can easily sign up using your name and email id on which you want to receive all your order details.
How do I change my shipping address?
While placing an order you have the option to put your shipping or delivery address.
If you already placed the order and want to change your address and other contact details then you can reach us by our email or contact number.
How do I track the status of my order?
We will provide the tracking information on the email you have provided within 1-2 business days after the order is placed. So, make sure to provide a working email id.
Will you keep my credit card information on file?
No, we use PayPal and Stripe for taking payments on our website, they do not disclose the card details and other information.
Your details are completely safe as they are a very trusted source for sending and receiving payments.
Do you charge sales tax?
Right now we are not charging any sales tax but later on, we will. We will update such information on our website when we will start charging sales taxes in the future.
Do you ship to my country?
Yes, we ship our products globally. However, the delivery time varies depending on your country of residence.
Will my items come in one package?
Yes, it will come nicely packed in one package.
If you need to swap an item
Returns and Exchanges
What is your returns policy?
We accept returns within 30 days after the product is delivered to you.
I received the wrong item
In this case, just inform us within 2-3 days after you received the product.
My order arrived damaged
In this case, just inform us within 2-3 days after you received the product.
Where should I mail my authorized return?
1611 Pomona Road, Building BCorona, CA 92880 Tel: +1 281 819 7875
How do I receive customer support?
You can visit our contact us page to get in touch with. We are also active on our social media platforms, so you can also reach us via them.
What do I do if I entered an incorrect shipping address?
You have to contact us via email or call within 1-2 business days, so we can take prompt action on it.
Can I change or cancel an order after I've submitted it?
Yes, you can but only within 1 day after the order is placed. Once it is shipped, we will not be able to cancel it.
Can I pre-order an item that is sold out?
Yes, you can. Just send us the product code or link of that product which you want to pre-order.